A cleaner space.
A brighter day.

The company will perform only the tasks listed in your written quote or checklist. Extra tasks require customer approval of the added price before work begins. If the property condition differs significantly from the booking description, we will explain any proposed change in scope or price and obtain approval before proceeding. No stain, odor, or permanent damage removal is guaranteed.

Unless different terms are agreed in writing, payment is due when the cleaning is completed. Any deposit and its refund terms must be disclosed and accepted in writing before payment. No cancellation, late-payment, or other extra fee applies unless its amount and terms were disclosed and accepted before booking.

Please give at least 24 hours’ notice to cancel or reschedule. If access is unavailable, we will contact you and arrange next steps. No access or cancellation fee is charged under this agreement unless separately agreed in writing before booking. We will promptly notify you if weather, illness, or another disruption requires rescheduling. Any prepaid amount for work we cannot provide will be refunded unless you choose to reschedule.

Please provide safe entry, running water, electricity, and clear access to areas being cleaned. Pick up personal belongings and secure cash, jewelry, documents, and fragile items. Disclose delicate surfaces, existing damage, allergies, and product restrictions before service. Keep pets secured and children away from active cleaning areas. Provide access instructions privately; do not enter security codes in website forms.

We supply routine cleaning products and equipment unless otherwise agreed in writing. Customer-supplied products must be clearly labeled and safe for the intended surface. We may decline an unsafe product or task. Please identify surfaces requiring special care and share manufacturer instructions when available.

Unless expressly included in a written scope and safely within our capabilities, service excludes mold remediation, bodily fluids, needles, hazardous waste, pest infestations, heavy furniture or appliance moving, exterior high windows, and work requiring unsafe climbing. We may stop unsafe work and explain the concern. Only approved work actually performed will be billed, subject to any separately accepted terms.

Please report missed cleaning within 24 hours of completion, with a description and photos if available, so we can assess it promptly. For a verified missed task within the agreed scope, we will offer a reasonable opportunity to return and correct it at no additional charge. This reporting request does not waive rights available under applicable law. Any other resolution will be discussed with you.

We will use reasonable care and promptly report damage we discover or cause. Please report concerns as soon as reasonably possible and retain relevant photos and records. We will cooperate to document and resolve the matter, including through insurance when applicable. Nothing in the agreement excuses negligence or limits rights that cannot legally be waived.

Customer contact details, access information, and keys will be used only for service and related administration and safeguarded appropriately. Necessary information may be shared with assigned personnel or as required by law. Photos needed to document service or damage will avoid people and personal information where practical. Marketing or social-media use requires separate written customer permission.

Either party may end recurring service by contacting the other before the next visit; the cancellation policy applies to scheduled visits. Price, scope, and policy changes require written notice and customer acceptance before the affected service. The agreement and attached written scope record the agreed terms; any change must be documented and accepted by both parties.